Motor Finance Consumer Redress Scheme

 No. Making a complaint or requesting information will not affect your credit score, nor will it impact your ability to get finance in the future. 

 No. Using a Claims Management Company (CMC) or law firm typically costs 30% to 40% of your payout in fees. Claiming directly through the lender is free and ensures you keep 100% of the compensation. 

Yes. You do not need to still own the vehicle or have an active agreement. The scheme covers all eligible agreements taken out between the 2007 and 2024 dates. 

While an account number is helpful, it is not mandatory. We can usually find your details using your Vehicle Registration Mark (VRM), full name, and date of birth.

You can still claim. Please provide your current address and any previous addresses where you lived while the finance agreement was active to help us locate your files.

Yes. If you had multiple finance agreements with Marsh Finance between the eligible dates, each one will be assessed individually. Please list all relevant registration numbers in your request.

 If your agreement is not eligible under the scheme, you may not be contacted by us. If you believe your agreement may be eligible, or would like us to review it, you can contact us, and we will assess your case in line with the scheme rules. If you are not satisfied with our response, you have the right to make a complaint. Once we have issued a final response, you may be able to refer your complaint to the Financial Ombudsman Service. 

Yes. We will typically require a Death Certificate and proof of your authority to manage the estate (such as a Will or Grant of Probate). 

If you consider yourself to be in a vulnerable situation (for example, due to health, financial difficulty, or personal circumstances), please let us know when you contact us. We are committed to supporting vulnerable customers and will take your circumstances into account. 

If you are eligible for redress but owe a balance to Marsh Finance, we may use the compensation to reduce your debt. Any remaining funds after clearing the balance will be paid to you. 

The FCA estimates an average payout of £830, but this depends on your loan amount and interest rate. We will provide a specific calculation if your claim is successful.

Please note that any statutory interest (typically 8%) included in a refund is subject to income tax. We are generally required by HMRC to deduct tax at the basic rate before payment.

The FCA will closely monitor how firms follow the scheme’s rules. If you disagree with our final decision regarding your eligibility or compensation, the Financial Ombudsman can review whether the scheme rules have been applied correctly.

Yes. You can download the official FCA Template Letter (.docx) to help you draft your complaint.