New Job Role

Collections Advisor

As a Collections Advisor, you will be the primary point of contact for customers who are experiencing problems paying their motor finance agreement. You will work closely with customers to understand their individual circumstances and agree on appropriate solutions in line with our company policy. In addition to handling inbound and outbound calls, you will also respond to emails and other forms of correspondence from customers.

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What You'll Be Doing

  • 💜 Provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
  • 🔎 Identify and agree on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
  • 👋 Guide and support each customer, ensuring the best and most effective customer experience.
  • ✔️ Comply with the policy outlined in The Collections Manual and Customer Treatment Framework, working in accordance with FCA requirements and guidelines.
  • 🎯Adhere to all aspects of Treating Customers Fairly, consistently demonstrating the company's values and behaviours. 

What We're Looking For

✔ Proven experience in a regulated collections environment. 
✔ The ability to adapt to change and a willingness to embrace and implement new ideas.
✔ Strong computer skills, including proficiency with Microsoft Word and Microsoft Excel. 
✔ Attention to detail and excellent time management skills. 

Apply Now
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🎁 What We Offer In Return

Free daily breakfast, snacks and quick lunches

Stay fuelled and focused without spending a penny
Free daily breakfast, snacks and quick lunches

25 days holiday plus bank holidays

With an option to increase with service
25 days holiday plus bank holidays

Pension scheme

Plan for your future
Pension scheme

Quarterly team takeouts

Enjoy time away from the desk together
Quarterly team takeouts

Employee awards schemes

We're committed to recognising your impact
Employee awards schemes

Long service and life event bonuses

We celebrate milestones with you
Long service and life event bonuses

Access to our Health & Finance Support Service (EAP)

Helping you get peace of mind
Access to our Health & Finance Support Service (EAP)

Supportive and inclusive culture

Ensuring your voice matters
Supportive and inclusive culture

🌟 About Marsh Finance

We’re a well-established and growing company in the car finance sector with a reputation for doing things the right way. Our people live and breathe our values, from customer focus to collaboration, innovation, integrity, empowerment and inspiring leadership. If you share those values and want to work somewhere where people matter, we’d love to hear from you.

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