When you finance a car with Marsh Finance, you agree to make regular monthly payments until the end of your agreement.
However, life doesn’t always go to plan. Sometimes a payment might be missed - maybe due to unexpected bills, a change in income, or even a direct debit error. When that happens, our goal is to work with you. Whether it's a one-off payment, a short break from payments, or a revised plan that suits your current situation, we’re here to help find a solution.
But if payments continue to be missed and we don’t hear from you, the situation can escalate. By the time you receive a Notice of Termination, you’ll likely have had several messages from us about missed payments, arrears, or a default notice. If these aren’t resolved, we may have to end your agreement.
That’s where the Notice of Termination comes in.
A Notice of Termination is a formal letter that confirms we are wanting to end your car finance agreement.
It’s the final step after other warnings and reminders have been sent, and usually happens when payments haven’t been made or no repayment plan has been agreed.
Yes. Once the notice is sent, the full balance remaining for your car becomes due straight away, including any arrears and outstanding payments left on the agreement.
This step is only taken when:
We always aim to give you time and support to put things right before taking this action.
Your notice will clearly explain:
You’ll receive it by post and email, and it will also appear in your customer portal.
Act fast. This is your final opportunity to change the outcome.
Here’s what to do next:
If you get in touch quickly, there’s a chance you may still be able to keep your car – but time is key.
Possibly – but only if you act quickly. If we don’t hear from you, we may move forward with repossession.
Yes. A default will already have been registered on your credit file. This stays on your report for six years, and may make it harder to:
Other lenders will see this information and may decide not to lend based on your history.
It depends. We’ll consider:
In many cases, we need a court order to take the car. However, if less than one-third of the total agreement has been paid, this might not be necessary.
Yes – in some cases, you can still choose Voluntary Termination, even after a Notice of Termination.
If you’ve paid at least 50% of the total agreement, and return the car in good condition, this could be a way to end the agreement and avoid further consequences. You’ll still need to pay any missed payments, the remainder of your agreement amount, and may face charges for damage beyond fair wear and tear or missing documents like the MOT.
Read more in our Voluntary Termination blog.
No. If your car is still on finance, you don’t own it outright. You cannot sell it without our permission.
A Notice of Termination is serious – but it doesn’t mean the door is closed. You may still have options.
The most important thing you can do is talk to us by emailing paymentsupport@marshfinance.co.uk. We’ll always do what we can to help, but we can’t do that unless we hear from you.
If you’re struggling or unsure, StepChange and other charities can offer free advice and support.
Our legal team is here to support you and find a way forward – not to make things harder. Whatever your situation, we’ll treat you with respect and look for the best possible outcome.